Terms & Conditions

011.0 - Definitions Clause

In these Terms and Conditions, unless the context otherwise states: 1.1 - “Agreement” means these Terms and Conditions and any related documents, schedules, or amendments governing the provision of services by KGB Security. 1.2 - “KGB Security” refers to KGB Security, including its employees, contractors, and authorised agents. 1.3 - “Client” means the individual, business, or entity that engages KGB Security for services. 1.4 - “Services” means the supply, installation, repair, maintenance, and servicing of security-related products, including but not limited to: a) “Locksmith Services” - Key cutting, lock installation, rekeying, lock repairs, master key systems, security upgrades, and emergency lockout services. b) “Safes” - Sales, delivering, installing, servicing, repairing, removals and disposals, vault doors, strong room doors, key safes and secure storage units of various types and sizes.c) “CCTV Systems” - Installation, configuration, maintenance, and repair of closed-circuit television surveillance equipment. d) “Alarm Systems” - Installation, monitoring, repair, and servicing of security alarms, including motion sensors and intrusion detection systems. e) “Intercom Systems” - Installation, repair, and servicing of audio and video intercoms for residential and commercial properties. d) “Access Control Services”- Installation and maintenance of electronic keypads, biometric readers, key card systems, and other access control mechanisms. g) “24-Hour Emergency Assistance” - Emergency lockout assistance, lock repairs, key replacements, urgent security of the premises, electronic security assistance, and safe openings are available at any time, after-hours and weekends. 1.5 - “Products” means any equipment, devices, or accessories supplied by KGB Security, including but not limited to CCTV cameras, intercoms, alarms, access control components, safes, locks, and keys. 1.6 - “Worksite” or “site” means the location/property where services are performed, as agreed upon between KGB Security and the Client. 1.7 - “Charges” means the amount payable by the Client for services and products, as outlined in KGB Security’s pricing structure or agreed upon in writing. 1.8 - “Confidential Information” means any proprietary, financial, technical, or personal data or documentation related to the Client or KGB Security that is not publicly available. 1.9 - “Warranty Period” refers to the period during which repairs, replacements, or maintenance services are provided under the terms of the product or service warranty. 1.10 - “Force Majeure” means any unforeseeable event beyond the control of KGB Security, including but not limited to natural disasters, power failures, government restrictions, supplier shortages, or third-party disruptions. 1.11 - “Third-Party Provider” refers to any external supplier, manufacturer, or subcontractor engaged by KGB Security to supply, install, or maintain products or services. 1.12 - “Major Installation” (Electronics Specific) refer to any installation requiring more than 8 hours of total labour.

022.0 Payment Terms

2.1 - General Payment Terms All fees or charges for services and products must be paid in full as per the terms outlined on invoices and quotations issued by KGB Security. Upon acceptance of any quotation, KGB requires full payment before moving ahead with a service or supplying products, unless they have an approved account. By engaging KGB Security, the Client agrees to pay all applicable charges, including but not limited to installation fees, service fees, call-out fees, product costs and variations. Prices are subject to change without prior notice, except where a formal quotation has been issued and remains valid. 2.2 - Invoicing and due dates Invoices will be issued upon completion of services or delivery of products, where a quotation has not been completed before work. Invoice due dates vary depending on the account. Due dates are stipulated on all KGB-issued invoices. For 24-hour emergency locksmith services, full payment is required upon job completion unless there is an approved account. 2.3 - Payment methods All payment methods are outlined on KGB-issued invoices. 2.4 - Late Payments and Penalties KGB Security reserves the right to suspend or withhold services for Clients with overdue accounts until payment is received in full. We reserve the right to charge administrative fees for overdue accounts. 2.5 - Dispute Charges Any disputes regarding an invoice must be raised in writing within 7 days of receipt. KGB Security will review the dispute and, if necessary, provide adjustments or clarifications. 2.6 - Retention of Ownership Ownership of all products remains with KGB Security until full payment is received. KGB Security reserves the right to reclaim unpaid products or equipment if payment is not made within the agreed terms. 2.7 - Responsibility for Payment and Communication Protocol Unless otherwise communicated, the individual or entity who initiates contact with KGB Security for services, products, or support will be considered the party responsible for any associated charges accumulated. If the person making the request is not the authorised payer (e.g., property owner, landlord, or company representative), it is their responsibility to inform KGB Security prior to any work being carried out. Failure to do so may result in the requesting party being held responsible for payment. KGB Security does not act as a liaison between third parties. We will not contact landlords, tenants, property managers, or other stakeholders on behalf of a Client or company. All communication, arrangements, and approvals must be managed directly by the Client. We acknowledge that arrangements with body corporates, strata managers, or property groups may vary on a case-by-case basis. However, this is KGB Security’s standard operational procedure to ensure clear communication, accountability, and prompt service delivery.

033.0 Limitations of liability

3.1 - General LiabilityKGB Security will perform all Security Services with reasonable skill, care, and diligence. However, KGB Security is not liable for any indirect, incidental, or consequential losses arising from the use, failure, or malfunction of its products or services.The Client acknowledges that security systems, safes, and locks reduce risk but do not guarantee complete protection against unauthorized access, theft, or damage. KGB Security shall not be held responsible for any losses resulting from criminal activity, unauthorized access, or other security breaches.3.2 - General Product and Equipment LiabilityKGB Security sources its products from reputable manufacturers, but it does not warrant the performance of third-party equipment beyond the manufacturer’s warranty.We recommend that Clients who get third-party equipment installed by KGB be familiar with their respective Manufacturing warranty and the period.Any claims regarding defective products must be directed to the manufacturer under their warranty terms. KGB Security will begin the claim process with its respective supplier on behalf of the Client but is not responsible for manufacturer delays or denials.3.3 Property Damages - Responsibility for damage KGB Security will take reasonable care to avoid causing damage to the Client’s property during the provision of services, including but not limited to, the installation and servicing of security systems, safes, and locksmithing work.However, the Client acknowledges that certain services, such as drilling, wall mounting, or modifications to existing infrastructure, may result in minor property damage (e.g., holes, scratches, or marks). KGB Security is not responsible for repairing such minor damage unless it was caused by negligence or improper conduct.Exclusion from Damage Liability KGB Security is not liable for any damage caused by third-party activities, including vandalism, accidents, or unauthorized access, even if the security systems installed by KGB Security are in place at the time of the incident.KGB Security is not responsible for any damage to property or equipment that occurs as a result of pre-existing defects, wear and tear, or conditions outside KGB Security’s control (e.g., poor structural integrity, electrical failures, or improper installation by others).KGB Security is not liable for damages caused by product removals (holes, paint removal etc.)3.4 Service Limitations KGB Security shall not be liable for any delays, interruptions, or failures in service caused by circumstances beyond its control, including but not limited to weather conditions, power outages, supplier shortages, third-party interference, or force majeure events.KGB Security is not responsible for damages caused by unauthorized modifications, tampering, or improper use of installed security systems, safes, locks, or other equipment by the Client or any third party.Repairs or alterations to installed security equipment by any party other than KGB Security or its authorized agents will void any applicable warranties and limit liability.Any additional work requested from the Client outside the scope of a job whilst it is being completed needs to be quoted before being completed on site.3.5 Indemnity The Client agrees to indemnify and hold harmless KGB Security, its employees, contractors, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from:The Client’s misuse, negligence, or failure to maintain security systems, locks, or safes.The Client’s failure to comply with applicable security laws and regulations.Unauthorized access, break-ins, or security breaches that occur despite the installation of security measures and systems.3.6 Emergency Services KGB Security provides 24-Hour Emergency Assistance, but response times may vary based on location, demand, and external factors beyond its control. KGB Security is not liable for any losses due to delays in emergency response.

044.0 Intellectual property rights

4.1 Ownership of Intellectual Property All intellectual property rights, including but not limited to trademarks, logos, brand names, service marks, designs, website content, documentation, marketing materials, social media posts and proprietary software used or created by KGB Security, remain the exclusive property of KGB Security or its licensors. 4.2 Software and Firmware Any software or firmware included with security products remains the property of the respective manufacturers or KGB Security. Unauthorized tampering or modification of software or firmware voids warranties and limits liability. 4.3 Website and Online Content All content on KGB Security’s website, including text, images, videos, product descriptions, social media posts, and blog articles, is protected by copyright and may not be copied, reproduced, or used without permission. Unauthorized use of KGB Security’s website content for commercial purposes may result in legal action. 4.4 Third-Party Intellectual Property KGB Security may install or supply third-party security products that contain proprietary technology, trademarks, or copyrighted materials owned by external manufacturers. The Client agrees to comply with all licensing terms associated with third-party products and shall not infringe on their intellectual property rights. 4.5 Breach of Intellectual Property Rights Any unauthorized use, reproduction, or distribution of KGB Security’s intellectual property may result in legal action, including claims for damages. KGB Security reserves the right to revoke access to materials, software, or services if the Client violates intellectual property laws or misuses proprietary content.The Client does not acquire any ownership rights to KGB Security’s intellectual property through the use of its services or products.

055.0 Termination

5.1 Termination by KGB Security KGB Security reserves the right to suspend or terminate any agreement with the Client under the following circumstances:a) Non-Payment - If the Client fails to make payment within the agreed terms, KGB Security may terminate services or refuse further work. b) Breach of Agreement - If the Client violates any terms in this agreement c) Misuse of Services - If KGB Security determines that the Client is using its services, equipment, or products for illegal or unethical purposes. d) Safety Risks - If KGB Security employees, contractors, or agents are placed in a hazardous working environment. e) Force Majeure - If unforeseen events beyond KGB Security’s control (e.g., natural disasters, supplier shutdowns, or legal restrictions) make it impossible to continue providing services. f) Abusive Conduct - If the Client or any person associated with the Client behaves in a threatening, abusive, or aggressive manner towards KGB Security staff, contractors, or agents while on site, KGB Security reserves the right to immediately terminate work and suspend or cancel any further services. In such cases, all subsequent communication between KGB Security and the Client will be conducted exclusively via email. 5.2 Termination by the Client The Client may terminate the agreement with KGB Security under the following conditions: Reasonable Notice - The Client must request termination before the scheduled service date. Return of Property - If the Client has received proprietary materials, software, or products from KGB Security, these must be returned or collected before the agreement is officially terminated. 5.3 Survival of Terms Most terms and conditions of this Agreement will continue to apply even after termination, including but not limited to: Section 2 - Payment Terms Section 3 - Limitations of Liability Section 4 - Intellectual Property Rights Any other provisions that, by their nature, should reasonably survive termination. KGB Security reserves the right to update these terms and conditions anytime. Please revise these terms and conditions regularly to ensure familiarity with the current version.

06General Locksmith Service Terms and Conditions

KGB Security locksmith services may include, but are not limited to, lock repairs, lock replacement, rekeying, key cutting, access restoration, lock services, and new installations. All locksmith work provided by KGB Security is based on the Client’s request and subject to a site assessment at the time of service - this extends to work which has been quoted on. Any additional work identified during service will be discussed with the Client and must be approved before proceeding. All locksmith quotes are estimation-based on the information provided by the Client and/or preliminary site inspections. Final costs of a service may vary depending on site conditions, additional requirements and labour required.

07Payment responsibilities

KGB Security reserves the right to withhold keys, lock codes, access devices or other final installation components until full payment is received. For account holders or pre-approved clients, payment terms may vary and are reviewed on a case-by-case basis. As mentioned previously, KGB Security does not act as a liaison between third parties. We will not contact landlords, tenants, property managers, or other stakeholders on behalf of the Client or company. All communication, arrangements, and approvals must be managed directly by the Client. Unless otherwise communicated, the individual or entity who initiates contact with KGB Security for the provision of services, products, or support will be considered the responsible party for any associated charges accumulated. If the person making the request is not the authorised payer (e.g., property owner, landlord, or company representative), it is their responsibility to inform KGB Security before any work being carried out. Failure to do so may result in the requesting party being held responsible for payment. We acknowledge that arrangements with body corporates, strata managers, or property groups may vary on a case-by-case basis. However, this is KGB Security’s standard operational procedure to ensure clear communication, accountability, and prompt service delivery.

08Locksmith warranty claims

All work performed by KGB Security Locksmiths on existing door locks or other mechanical security equipment will be warranted for 90 days. New locks will be covered by their respective Manufacturer warranty for their stated warranty period. Any labour to remove and replace an item is not covered under the KGB Security warranty. If a service claiming to be any type of warranty is requested outside of business hours, as a part of an urgent 24-hour service, the Client is required to pay the entire cost of services at the time. Within working hours, if the issue is deemed to fall under warranty, KGB Security will refund the Client.

09Digital Locks (Mcgrath)

KGB Security may supply and install Mcgrath Digital Locks as a part of its services. These products are covered by the manufacturer’s warranty, the terms and duration of which may not necessarily reflect the full expected lifespan of the locks. By proceeding with the installation of these digital locks, the client acknowledges that the manufacturer’s warranty may be voided in cases of misuse, excessive force, exposure to extreme weather conditions, or any other circumstances that fall outside of the installation guidelines and warranty terms. Clients should also be aware that these digital locks may require ongoing maintenance, such as annual battery replacements. KGB Security is not responsible for the cost, scheduling, or performance of this maintenance. KGB Security may offer an optional extended warranty specifically for this brand of digital locks. All warranty claims made under this offer will be subject to an assessment process, during which the lock’s usage and environmental conditions will be reviewed. Please note that any labour involved in the assessment or servicing process under the KGB Security extended warranty will be charged to the Client and is not covered under the warranty itself. D amage resulting from external factors like power surges, water ingress, vandalism, vermin, or alterations by IT/telco/network providers are not included in the extended warranty period and will be subject to rectification charges.

10Safe Collections

When a safe is sold by KGB Security, the client may opt to pick up the product directly from the office/warehouse. If the client requests to pick up products, any risk will pass to the client immediately upon commencement of the collection of the products at the pick-up location. All safes must be collected from the designated pick-up area, which is located in the front car park of the premises. For safety and security reasons, clients and representatives are not permitted to enter or walk through the warehouse. If this client ignores this and chooses to enter the warehouse, KGB Security is not liable for any damages or injury to the client. The risk and responsibility for the safe transfer immediately once the collection process begins. The Client is encouraged to confirm a safe’s measurements and weight before collection to ensure they have suitable transportation. KGB Security is not responsible for the costs of hiring a trailer or truck if required to collect a safe. It is the Client’s responsibility to arrange proper transportation for their product if they choose to collect it. KGB Accepts no responsibility or liability for: Personal injury sustained during the collection or loading process Damage to vehicles or equipment used to transport the safe by the Client Damage or injury resulting from improper handling or securing by the client. If the client chooses to assist with or conduct the loading of the safe themselves, they do so at their own risk. Do not help us, please….. complimentary service Any safe sold by KGB Security will include basic code-setting instructions inside the safe. If requested by the Client on collection, KGB security can instruct and demonstrate how to change the code. If a code is set at the time of purchase and later forgotten by the Client, this will be treated as a user error, and any required reset will incur additional charges.

11Safe Installations

Costs for safe installations vary depending on location and are always given on quotations/invoices Deliver Australia wide and internationally case-by-case If the client has requested us to deliver the product to a property, the risk in the products will pass to you as soon as the product is delivered to the location. Despite any insurance we may have, excess charges may apply to you if loss and/or damage is caused that is not covered by insurance, or that is the result of you not complying with these

12Additional Installation Costs

Unless other prior arrangements have been made, prices are based on clear and easy ground-level access with no stairs, steps or ramps, and with parking arranged near the entry/exit point. Additional costs will apply for unexpected steps, stairs, tile flooring, carpet, concrete, floating floor, or other similar on-site conditions that have not been disclosed to us. If we cannot provide safe services at all due to restrictions, conditions or other circumstances, through no fault of our own, a failed delivery fee, attendance fee and travel time payable by the client.

13Safe Hires

All safe hires are subject to availability. For any reason, if KGE Security cannot supply or hire out the products or services, we will contact the client using the details provided. KGB Security reserves the right to decline a safe hire for any reason. During the Hire Period, the client acknowledges and agrees: to protect and maintain the hired product and keep it in good order and condition comply with any instructions or manuals for the hired products, including any of the manufacturer’s recommended operating procedures. that the client will store and identify with hired products to indicate that they are our property. that the client is responsible for any loss, cost, theft, damage, vandalism or destruction of or to the hired product. KGB Security reserves the right to enter the premises or any premises where the products are located without liability for trespass or any resulting damage and retake possession of the hired product. KGB Security owns the Hired Product, and the title to the hired products will not be transferred to the client at any time. The client must, if requested, pay a security deposit and maintain the deposit at the amount requested for the duration of the Hire Period. We may draw on the security deposit to recover any cost, loss, damage or expense suffered or incurred by us due to a breach of these terms.

14Safe warranty claims

All new safes come with a manufacturing warranty. If this warranty applies, we will liaise with the manufacturer as to your claim, however, we will not be liable for any manufacturer’s warranty. If the safe has not been serviced per the manufacturer’s service guide and/or maintenance schedule, the client’s warranty claim may be refused. A claim will be investigated at your premises or on arrangement. We will assist the manufacturer in determining the authenticity of the claim and whether the claim is valid. The manufacturer will, at its discretion, provide a replacement or repair of the product. If a claim is valid, the manufacturer will cover the final cost of replacement or repair of the product. If a claim does not fall under the manufacturer’s warranty and is not valid, you will be required to pay for all related costs, including investigation and freight costs. The client further agrees that, except as expressed in these terms, we do not provide any warranty for the products, and, to the maximum extent permitted by law. KGB Security’s obligations to you for any defects in the products are limited to the remedies you have available under the Australian Consumer Law or under these Terms. If the product is damaged during freight, the consumer must notify KGB Security Pty Ltd in writing via email within 24 hours of receiving the goods. KGB Security Pty Ltd will investigate the issue on a case-by-case basis and assist the customers.

15Pre-owned and Refurbished Safes Warranty

All refurbished safes are sold in good faith however, the warranty for said safes will be 90 days for the safe & 24 months for any digital locks we install on the safe. Warranty on these safes excludes damage arising from abuse, slamming the door, tampering, or user error.

16Safe Returns

KGB Security does not accept returns for change of mind or other circumstances.

17Electronics - General Installation Terms

The Client must provide KGB Security with full and unrestricted access to the premises during scheduled installation periods. Any delays due to restricted access, locked rooms, or denied entry points may result in additional callout and labour charges.KGB Security will not be liable for delays caused by restricted access, unavailability of required permissions, or unforeseen site conditions. The Client is responsible for obtaining any necessary permissions, permits, or approvals for the installation of CCTV systems, including landlord or building management approvals, if applicable. Installation will be carried out to industry standards, but the Client acknowledges that minor drilling, wiring, and alterations may be required to install the system. KGB Security is not responsible for repainting, patching, or restoring areas affected by installation. KGB Security will test the installed system to ensure proper functionality and provide basic user training on how to operate the system. All KGB installations will be done by licensed technicians only. If subcontractors are used, this will be done in conjunction with KGB technicians.

18Site-Inspected Quotations

KGB Security prefers all quotations to be completed with an on-site inspection/survey with the client present. All quotations provided following an on-site inspection by KGB Security technicians are considered preliminary and subject to change. Final pricing may vary based on site conditions at the time-of-service delivery or any unforeseen issues that arise during the course of the work. Any changes to the quoted amount will be discussed with the Client before proceeding.

19Photo-based Quotations

Where a quotation is provided based on photographs supplied by the Client, it is issued as a preliminary estimate only. While KGB Security strives for accuracy, quotations are subject to change if site conditions differ from what was represented in the images. Should the Client choose to proceed, any variations in the final cost due to additional labour, parts, or unforeseen circumstances will be invoiced.

20Liability Defect Period and Warranty Claims

All supplied and installed security equipment is covered by a six-month defect liability period. During this time, if any equipment fails due to manufacturing or installation defects, KGB Security will replace it at no extra cost under the manufacturer’s warranty. However, damage resulting from external factors like power surges, water ingress, vandalism, vermin, or alterations by IT and Telco providers are not included in the defects liability period and will be subject to rectification charges. This liability defect period does not cover failures due to pre-existing wiring unless KGB Security has installed or replaced it. After this period, the manufacturer’s warranties continue to apply to all supplied and installed equipment. Any claims regarding defective products must be directed at KGB Security so KGB can contact the respective supplier/manufacturer. KGB Security will begin the claim process with the supplier but is not responsible for manufacturer delays or denials. Please be aware that labour costs for the inspection, replacement, or reconfiguration of faulty equipment are not included in the manufacturer’s warranty and will be charged to the customer.

21Preexisting hardware and components

All quotations and installations are based on the assumption that any preexisting cable and/or hardware are in good condition and undamaged. If any issues are found with the existing installation components, additional costs may apply for rerunning cables and additional labour required. KGB Security is not responsible for faults, limitations, or failures caused by degraded, non-compliant, or incompatible wiring/hardware.

22Electronics Labour estimations and variations

The labour component of our electronics quotes is an estimation based on a preliminary site survey. If installations cannot be completed within this estimation, we will charge for any extra labour incurred as a variation.

23Electronics Payments

All fees or charges for services and products must be paid in full as per the terms outlined on invoices and quotations issued by KGB Security. For any major installation, KGB requires payment to order the stock.

24Electronics Servicing

KGB Security offers post-installation support for fault finding, troubleshooting, general maintenance and servicing. To ensure optimal performance, the Client is strongly encouraged to schedule a full system service every 12 months. Regular maintenance helps prevent faults, ensures compliance with warranty requirements, and prolongs the life of the system. Replacement of any components during maintenance will be considered preventative and will not extend the original warranty period. KGB recommends that all types of electronic/digital security systems have a full service every 12 months. Any components of a system requiring replacement is considered to be preventative maintenance. Maintenance does not extend the warranty of a system; anything replaced would have their separate liability defect period and manufacturer’s warranty for the specific component only. Service calls related to the internet or connectivity issues may be caused by the Client’s network or third-party providers. If the Client changes their internet service provider or modifies their network after the installation of a related system, any resulting service visit required to reconfigure, reconnect or restore system functionality will be charged accordingly for service calls of this nature. Clients are encouraged to arrange regular maintenance to ensure continued performance and warranty compliance. Fault-finding services related to electronic security systems are invoiced separately from any quotes or installation invoices. These charges apply regardless of whether the Client proceeds with a quoted solution and may be issued in conjunction with, or in addition to, any related service or installation invoices. Hourly rates do apply for fault-finding, with billing commencing upon the technician’s arrival on-site. While KGB Security may not automatically disclose faultfinding charges in advance, Clients are welcome to request a breakdown before their service. All fault-finding work is chargeable unless otherwise agreed in writing.

25CCTV Installations

KGB Security follows all directions from the Queensland government, applicable laws/acts and the Office of the Information Commissioner Queensland (OIC) for any CCTV installations. For any concerns please visit the following websites for further details: http://www.qld.gov.au/community/caring-child/foster-kinship-care/information-for-carers/everyday-caring/safety/household-surveillance-devices KGB Security reserves the right to decline or refuse any CCTV installation if it has reasonable grounds to believe the system will be used for unethical, illegal, or improper purposes, including but not limited to unauthorized surveillance, invasion of privacy, or harassment. KGB Security is committed to ethical security practices and will not proceed with any installation that violates legal or moral standards. KGB Security will test the installed system to ensure proper functionality and provide basic user training on how to operate the system upon the finalization of an installation. We will test the installed system to ensure proper functionality and provide basic user training on how to operate the system. The client is responsible for maintaining the system to ensure optimal performance. To ensure the CCTV system remains in optimal working condition, the client is required to arrange a maintenance service every 12 months to verify functionality, check for potential faults, and clean equipment as necessary. KGB Security strongly recommends annual service to maintain proper system operation, prevent technical failures, and ensure continued compliance with manufacturer guidelines. Failure to service the system regularly may result in reduced performance, loss of footage, or undetected faults, for which KGB Security will not be held liable. KGB Security is not liable for any losses, damages, or security breaches arising from the failure, misuse, or limitations of the CCTV system. Properties with active CCTV systems are legally required to notify individuals that recording may take place while on the premises. It is the Client’s responsibility to ensure appropriate signage is installed per applicable privacy laws and regulations. KGB Security does not automatically supply CCTV signage unless specifically requested before the commencement of installation. If signage is required, this must be arranged with KGB Security in advance and may incur additional charges.

26Additional Installation Components

During installation, additional components or materials may be required based on site-specific conditions or unforeseen circumstances. The supply of these items will be assessed on a case-by-case basis. Where higher-value items are needed, KGB Security reserves the right to request upfront payment before any installation. For lower-cost items, KGB Security may choose to supply them at the time of installation and include the cost in the final invoice. The decision to supply components without prior payment is at the sole discretion of KGB Security. Fault-finding services related to electronic security systems are invoiced separately from any quotes or installation invoices. These charges apply regardless of whether the Client proceeds with a quoted solution and may be issued in conjunction with, or in addition to, any related service or installation invoices.

27Wireless Alarm Installations

The effectiveness and reliability of wireless alarm systems are dependent on the site environment, including the layout, building materials, and available internet connectivity. By getting a wireless system installed, the Client acknowledges that certain locations may experience reduced wireless range or signal interference due to walls, metal structures, or other obstructions. KGB Security can supply some solutions to assist with communication issues with wireless systems however, there may be some issues that are beyond the control of KGB. Wireless alarm systems may require a stable internet connection to function fully, especially for remote access, mobile app control, and alerts. KGB Security is not responsible for system performance issues arising from poor, unstable, or unavailable internet at the installation site. It is the Client’s responsibility to ensure a reliable internet connection is maintained.

28Hard-wired Alarm Installations

Hard-wired alarm systems require cabling throughout the premises. The Client must provide full and unrestricted access to all required areas during installation. Any delays due to restricted access, locked rooms, or denied entry points may result in additional call-out and labour charges. Installation involves drilling, cable routing, and minor modifications to walls, ceilings, or other structures. While KGB Security will take all reasonable care to minimise impact, we are not responsible for any cosmetic repairs such as repainting, patching, or restoring surfaces affected by installation. Depending on the nature of the installation, cabling may be run externally using conduit or internally through walls, ceilings, or cavities, subject to site conditions and feasibility. The chosen method will be determined by KGB to ensure safety, compliance, and efficiency. Labour costs will vary accordingly. Upon completion, KGB Security will test the alarm system to ensure it is operating correctly. Basic user training will be provided at the time of handover to ensure the Client understands how to use the system effectively.

29Smoke Alarms

KGB Security can supply and install supplementary wireless smoke alarms as part of an interconnected alarm system. These alarms are designed to enhance existing setups and communicate with other security devices wirelessly. Please note that KGB Security does not install or service pre-existing hardwired smoke detectors. Any work involving 240v hardwired smoke alarms must be carried out by a licensed electrician, per regulatory requirements.

30Alarm Servicing

KGB Security offers post-installation support for troubleshooting and maintenance. However, service calls related to the internet or connectivity issues may be caused by the Client’s network or third-party providers. Additional charges may apply for service calls of this nature. KGB Security recommends that all alarm systems, wired or wireless, have a full service every 12 months to ensure that they perform at their best, with no faults. Any components of a system requiring replacement is considered to be preventative maintenance. Maintenance does not extend the warranty of a system, anything replaced would have their separate liability defect period and manufacturer’s warranty for the specific component only. Service calls relating to internet or connectivity issues caused by the clients network, equipment, or third-party service providers (e.g. internet service providers) will incur additional charges. This includes, but is not limited to, disruptions/changes caused by routers, network settings, or outages beyond KGB Security’s control. If the Client changes their internet service provider or modifies their network after the installation of an Alarm or other related system, any resulting service visit required to reconfigure, reconnect or restore system functionality will be charged accordingly. Clients are encouraged to arrange regular maintenance to ensure continued performance and warranty compliance. Alarm system servicing is recommended every 12 months to ensure proper functionality and compliance with relevant standards. It is the Client’s responsibility to schedule these routine services, as KGB Security does not provide automatic reminders or recurring bookings. KGB Security outsources its remote monitoring services. If this monitoring company raises issues with the client during or after hours, it is the responsibility of the Client to contact KGB for any maintenance or system service. By operating a monitored alarm, the client acknowledges that remote monitoring and other services through our supplier may accumulate charges separate from regular KGB Invoices. If this is the case, KGB will invoice for these charges accordingly. KGB Security provides services for new and existing intercom systems. For older systems, or those involving pre-existing hardware or cabling, we make no guarantees regarding compatibility, performance or longevity. If existing cables are found to be insufficient, damaged, or otherwise unsuitable during installation or servicing, additional charges may apply for repairs or replacements. KGB Security does not warrant performance issues related to compromised or third-party-installed cables. Damage caused by environmental factors such as weather, water ingress, vermin, or pests is not covered under warranty. It is the Client’s responsibility to ensure that installed systems are protected from such conditions. Where intercom functionality relies on internet or network connections, service calls resulting from issues outside KGB Security’s control, including modem/router changes, third-party outages, or internal network faults, may incur additional fees. If an intercom relies on a simcard for functionality, the reoccurring cost is the responsibility of the Client as well as the supply of this for the installation. Unless specified prior to the installation, the internal intercom handset/units are assumed to be the responsibility of the unit owner/tenant. External intercom hardware and shared cabling are assumed to be the responsibility of the body corporate or building management. If the fault involved both the internal and external components, KGB would treat it as a body corporate responsibility unless specified otherwise. For intercom systems that rely on a shared power supply location, it is the Client’s responsibility to ensure that clear and safe access to the power source is available at the time of installation or service. Failure to provide access may result in delays, additional charges, or the rescheduling of work. KGB Security is not responsible for gaining access to locked or restricted areas not arranged in advance by the Client. Each access control installation is unique and provided on a case-by-case basis considering the specific layout, infrastructure, and requirements of the site. KGB Security provides warranties in accordance with the manufacturer’s terms and industry standards. The warranty does not cover faults resulting from misuse, unauthorized modifications, external damage, or third-party interference. KGB Security is not liable for system defects resulting from existing infrastructure, prior installations, or third-party equipment unless expressly included in the project scope. All work is tested and documented upon completion. For any installation, a major Installation is defined as any project requiring more than 8 hours of total labour. KGB Security requires a minimum of 24 hours’ notice for any postponement, rescheduling, or cancellation of a Major Installation. If adequate notice is not provided, cancellation fees will apply. If a cancellation or rescheduling occurs on the scheduled day after technicians have arrived on site, the Client will be charged a call-out fee plus travel time for all technicians involved. If the cancellation is made within 24 hours of the scheduled start time (but before technicians are dispatched), a standard call-out fee will still apply and be charged. These measures are in place to cover the costs of time allocated and resources prepared for the scheduled work. Any other systems installed by KGB Security that fall under the category of electronics or digital security are covered by the same terms and conditions outlined above. This includes but is not limited to site access requirements, installation standards, preexisting cable conditions, estimated labour charges, and product and installation warranties. Any KGB Installed systems are also subject to the same six-month installation defect liability period and any applicable manufacturer warranties as outlined previously. As with all electronic systems installed by KGB Security, labour required for diagnosing or replacing faulty components outside the defect period is not covered and will be charged accordingly. Any limitations or faults due to existing infrastructure, environmental conditions, or misuse fall outside KGB Security’s responsibility and may incur additional rectification costs. 24-Hour Emergency Assistance - Terms and Conditions General Terms and Conditions KGB Security provides 24-hour emergency locksmith services, subject to technician availability. These emergency services are intended for urgent issues such as lockouts, lost keys, break-ins and other scenarios which cause compromised security.KGB Security provides 24-Hour Emergency Assistance, but response times may vary based on location, demand, and external factors beyond its control. KGB Security is not liable for any losses due to delays in emergency response.The client acknowledges that KGB Security offers 24-hour emergency assistance as urgent measures to secure premises and/or assist with an urgent issue with a security system or safe. Depending on the nature of the issue, a return visit may be required to follow up on security measures put in place in the urgent circumstances.In cases where a lock must be drilled, removed, or replaced during an emergency call-out, the Client acknowledges that minor property damage may occur. KGB Security is not responsible for the cost of repairs beyond reasonable industry standards.In cases where assistance is required with an electronic security system, the Client acknowledges that KGB Security may need to perform urgent measures like cutting wires or removing a component of the system to solve issues urgently if it cannot be fault found at the time.In all other emergency situations, the Client acknowledges that the actions of KGB Security are taken in an urgent situation to help outside of standard business hours. By contacting KGB for services, the Client understands that outside of normal business hours, there are limitations to the services that can be offered.The Client must ensure that there is safe access to the property/premises. If the site is deemed unsafe (e.g., active disturbances, threats, or hazards), the attending technician reserves the right to refuse or postpone service.Proof of identity and/or property ownership or occupancy may be required before work is carried out, particularly in lockout situations. The emergency call-out fee must be paid prior to our technician leaving to attend the site. Payment confirmation is required to secure and dispatch the service. If payment is not received, the job may be delayed or cancelled. No technician will be dispatched until the call-out fee has been paid in full, unless prior written arrangements have been approved by KGB Security. Once a technician has been dispatched, cancellation fees may apply if the job is no longer required or access is denied upon arrival. Additional charges may apply for public holidays, weekends, and remote or difficult-to-access areas. These charges are at the discretion of the coordinator. KGB Security reserves the right to withhold keys, lock codes, access devices or other final installation components until full payment is received. For account holders or pre-approved clients, payment terms may vary and are reviewed on a case-by-case basis. For 24-hour emergency locksmith services, full payment is required upon job completion unless there is an approved account. KGB Security reserves the right to suspend or withhold services for Clients with overdue accounts until payment is received in full. If the technician is required to return to the site due to incomplete access, incorrect information, or delays caused by the Client, an additional call-out fee will be charged. This fee also applies where the Client requests additional or modified work after the initial emergency visit, requiring a second attendance. Pricing for follow-up visits may differ from the original emergency callout and will be quoted accordingly.

Your Safety is Our Priority - Let's Guard Your Property!

We're in Brisbane and can visit you today! Get in touch with KGB Home Security Experts and fortify your home and business with the latest in cutting-edge security solutions. Since 1988, we have proudly provided security services across Brisbane. Our services include locksmithing, CCTV systems, alarm installations, access control solutions, safe deliveries, relocations and installations, and everything in between. Contact us today to find out how we can help secure what matters most to you!ABN: 85 053 137 367

Opening Times

Coopers Plains - Head Office: Mon - Fri: 8:30 am - 5:00 pm Sat: 9:00 am - 12:00 pmEmergency Locksmith Services: Available 24/7 PH: 1300 556 500

Contact Details

Address: 16 Delph Street, Coopers Plains, Brisbane QLD 4108, Australia P.O. Box: 686, Archerfield, QLD, 4108